The results of the annual survey of more than 26,000 users, designed to measure organizational satisfaction with contact center outsourcing (CCO) service providers, was recently released by the Brown-Wilson Group and Black Book Research. The end-user groups that participate use the data as a tool to benchmark their own satisfaction compared to that delivered by other CCO providers.

Complete the form below to access a full report on the findings, including:
 - Top honors overall
 - Scoring information for each individual criteria
 - The Black Book scoring methodology